Reference Management Tools

 Technical Issues

 MS Word related issues:

• How can I upgrade to EndNote X9? Can I still access my references created by EndNote X8/X7? Will the upgrade affect the citations I added in my MS Word document?
• There is no EndNote tab in my MS Word. What can I do?
• My EndNote does not talk to MS Word after upgrading the Mac OS. What can I do?
• A message of "Cannot edit Range" pops up when I am trying to insert an in-text citation into my Word document. What can I do?
• When I click the EndNote tab in MS Word, it keeps asking me to login to my EndNote account. Is it normal?
• All of my newly inserted citations are displayed in the format of {Author, Year #No.} in Word document. What can I do?

Other technical issues in EndNote:

• I cannot use EndNote after upgrading my Mac OS to Catalina.  What should I do?
• I was asked to choose an import filter when I import a RIS file downloaded from OneSearch.  What should I do?
• How can I set EndNote as the default app to open the .ris files downloaded?  
• I cannot find “Hong Kong Polytechnic U” when I try to use “Online Search Mode” in EndNote library. What should I do?  
• I cannot complete the installation process when upgrading to the newest version of EndNote. What can I do?
• Can I recover my EndNote library if the .enl file is corrupt or lost?

 Adding, Editing & Sharing References

• How can I know which fields in EndNote I should input for different types of references (e.g., journal article, webpages?)
• Some information on the reference imported from a source is incorrect/incomplete. What can I do?
• I would like to cite a chapter of an edited book, but the reference exported from OneSearch is a book instead of a book chapter. What should I do?
• In a group project, I completed my part with some references inserted in the paper.  How can I share those references with my teammates?

 Citation Style

• Why EndNote sometimes shows both first initial and family name in the in-text citation for some authors, e.g., (E. Chan, 2010) and (E.C. Chan, 2010), instead of showing the last name only (Chan, 2010)?
• The IEEE style in EndNote is slightly different from ELC’s IEEE Guide and IEEE journal style. Which one should I follow?
• My supervisor suggests me to remove DOI information on the reference list. What can I do?
• How can I show abbreviated journal names on the reference list?
• Is there any citation style for Chinese article in EndNote?

 Others

• Can I use EndNote for iOS to insert in-text citation in MS Word App?
• What should I input for the OpenURL Path and the Authenticate URL for finding full-text?
• I would like to export EndNote references to Excel. What shall I do?

• How can I import references from RefWorks to EndNote?
• Can I convert my in-text citations added by Cite-N-Write of RefWorks to Cite-While-You-Write of EndNote?
• Other EndNote FAQs