After inserting citations and references using Mendeley, your Word document contains many field codes, which llnk all the in-text citations and reference list to each other and also to your Mendeley Library.
You are recommended to convert the Word document to plain text to avoid conflicts and loss of citations. This should be done only when you have finished adding all the in-text citations and reference to your paper.
You can convert your document to plain text (without the Mendeley fields) by the following steps:
Save your original document (with field codes) in case further amendment is needed.
Mendeley coding (the part highlighted in grey) can be found at both in-text citation and the reference list.
Click on Export as.
Select Without Mendeley Fields. A plain text document will then be created.