Hotel, Tourism, and Events Management

If a print book is currently on loan, you can request the book (which means placing a hold to reserve the book). Please be noted that you can only request items that are on loan. Items available on the bookshelves are not requestable.

To request a book, follow the steps below:

1. Sign in with your NetID and NetPassword.
2. Click on Request.
   
    
3. Click on REQUEST again to confirm. The message of Request placed will be shown. You will then receive an email pick-up notice later when the requested item is available.
   

Alternatively, you can try to borrow the unavailable book from HKALL. Learn more from here.

If you would like to borrow a book which PolyU Library does not possess or when all its copies are out, you may use the HKALL service. The book will then be delivered to our Library in about 2-4 days for pick-up. 

To request a print book via HKALL, you may follow the steps below:

1. Sign in with your NetID and Net Password. 
   To look for a book that is not in our collection:
   - Make a search on OneSearch, turn on the filter at the result page, or,
   - Click this link, and then make a search
    
2. Click on REQUEST THIS ITEM VIA HKALL.
   
    
3. You will see "Item Available for Request" if the book is available in another UGC-funded library. Click on the SEND REQUEST to submit a request. The message of Request placed will be shown.
   
   If you cannot click on this button, it means that the book cannot be requested via HKALL for either of the following reasons:
   1. The print book is currently available in PolyU. You cannot request an available item in our collection via HKALL. 
   2. The print book is currently unavailable in other UGC-funded libraries.
   3. The available print book in other UGC-funded libraries is limited to their own users only. You may still access the book via your JULAC Library Card.
   4. The item you would like to request is not a print book. Please note that you cannot request ebooks or other e-resources via HKALL.
       
4. You will receive a notification email to pick-up the book from our Loan and Return counter, normally within 2-4 working days. You can always check the progress of item(s) requested from HKALL via MyRecord if you wish.

Each physical item is labeled with a call number, which contains both letters and numbers representing the source's location in the library, e.g., TX911 .V33 2019. Books on the same subject will be placed in the same range on bookshelves. When you search a print book through OneSearch, you will get a call number, which tells you where you can find the book.

Call numbers can be divided into 4 rows:

• The first row is simply sorted in alphabetical order.
• The second row is sorted in numerical order.
• The third row consists of a character and a set of numbers.
  The character is sorted in alphabetical order; The set of number is sorted as decimal numbers.
• The last row represents the publication year, which is simply sorted by the year.

Below are some examples of the rules mentioned above:

Call number ranges for SHTM subjects:

► For books in Book Collection:

• G154.9-155.8     Travel and Tourism (5/F)
• TP548                Wine Tasting (G/F)
• TX642-840         Cookery (G/F)
• TX851-885         Dining-room service (G/F)
• TX901-946.5      Hospitality industry (G/F)

► For books from other locations:

• Reserve Collection: P/F (right next to Loan and Return counter)
• Reference Collection: 
  • Call No. HM - Z: 3/F
  • Call No. A - HJ: G/F
• Remote Store: Available by filling the online request form.

Notes: Large books which cannot be accommodated on the normal shelves are kept at the end of the collection in each wing. The word [QRT] beside the call number indicates large book. E.g. [QRT] TX911 .A84 1995 is shelved after books with class nos. T to Z on Ground Floor North Wing.

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