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PolyU Library

Interlibrary Loan and Document Delivery Services (ILL&DDS)

Provide support to the PolyU community by obtaining literature beyond collections in the PolyU Library.

Submit a Request

Eligible users can submit a request via PolyU ILLiad System:


You may refer to User Guide or Video Tutorial to learn how to place a request.

When to use HKALL & ILL

Contact Us

 Phone   2766-6971 (ILL&DDS Team)
 Whatsapp   2766-6863
 In Person   Enquiry Counter, P/F, 
  Pao Yue-kong Library

What can be Requested?

Eligible users can request the following types of literature via the online request form:

  • Journal Article
  • Book
  • Book Chapter
  • Conference paper
  • Patent
  • Thesis

You may refer to our User Guide or Video Tutorial to find more about placing an ILL or DDS request.

The Library will reject requests for items found in our collection. To ensure efficient time spent, we recommend that you check our holdings in OneSearch before submitting a request. You can learn more from Tips to Check Library's Collection.

You are recommended to use HKALL borrowing services for print books available in UGC-funded libraries, as the turnaround time for ILL is usually longer. You can learn more about HKALL borrowing services here.

Turnaround Time

We strive to deliver materials to you as soon as practicable. The estimated waiting time for your requests will usually be within the following timeframe:

  Obtainable from Local Sources Obtainable from Overseas Suppliers
6 working days
Depends on the supplier
DDS 4 working days

Occasionally, there will be extenuating circumstances where the Library could not deliver the requested ILL material within the specified timeframe. This could be due to a number of factors, including, but not limited to, a rare item that is very hard to source, lost in postage, supplier delivered the incorrect/incomplete/damaged item, and so on. 

You can check your request status via PolyU ILLiad System. Please refer to our User Guide for more information.


The Library seeks to achieve a balance between turnaround time and cost when selecting suppliers to fulfill requests. Requests will be sourced in the following order:

  • ILL:
    • Local sources, mainly from UGC libraries
    • Overseas suppliers
  • DDS:
    • RapidILL libraries
    • Local sources, mainly from UGC libraries
    • Overseas suppliers

You may help shorten the turnaround time by suggesting possible sources to us via the online request form.